Your boss has asked you to call Mr Smith to see if he is free for a meeting later this afternoon. He hands you a card which contains all of Mr Smiths details, for example his company name, telephone and fax details.
You make the call to his direct line and you suddenly hear:
"Hello this is Kevin Smith's voicemail. I am not available at present to take your call, but if you wish to leave me a message after the tone I shall return your call as soon as possible" BEEEEPPPP!'
- Did they leave their name and contact number? - you may have known who they were, but what if you didn't recognise their voice.